If you have any doubts about shopping online, you're right to be cautious. Here's some key information about our website to give you more confidence in starting shopping with us.
(1) All the products you buy from our website are covered by a 14-days-refund and 14-days-exchange guarantee. All products have passed strict inspection before they go out and also we will have a secondary inspection before shipping, which is one additional level of quality over and above what is done in the factory.
(2) You are supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing.
(3) Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that's needed for smooth clearance through your country's customs.
(4) The information we collect from you is used only to process and ship your order. We are serious about protecting our customer's personal information. We will not sell, rent, trade or give away individual personally identifiable information entered on this site to any third party.
2. How to make an order from your website?
Here are some step-by-step instructions to help you make an order from our website:
(1) Register with our website for free.
(2) Log in your account.
(3) Search or browse products, and if you wish to buy them, click "Add to cart". You can remove them later or adjust the quantities if you change your mind. Products you've added to your shopping cart are saved there while you looking at more items.
(4) If you have finished choosing the items and want to check out, you can click the checkout button in the Shopping Cart content page.
(5) At the Check Out page, you can choose payment methods. We accept credit cards.
To learn more, please contact our live support!
3. Can an order be made without using the website?
You have to order through our website.
Products Questions:
1. Are your products of good quality?
The quality of our items is the best. We always get the best products of different brands. Our bags are made of 100% real leather and were best handcrafted. They are absolutely worthy.
2. Why are your items so cheap?
The reason why our items are so cheap is that our place has low customs fees and charges. These products have special offers and bargains being on sale in domestic market. Overwhelming majority our products are from those manufactures who do OEM (it means that the products are made specially by the factory) work for these brands. Our products are brand new ones. We take the products directly from the manufacturer. Don’t worry!
4. Do you sell other kinds of items except which on your website?
We are always updating our website. If you are interested, you can pay close attention to our website or tell us your good suggestions about new products.
Buying questions:
1. Why can't I add items to shopping cart?
Some web browsers will ban the function of some buttons on our site. If you are using Firefox to visit our site, please try another browser like Internet Explorer.
2. What to do if items are out of stock?
Since the large quantity of goods are shipped from our warehouse, sometimes temporary out of stock may happen, in this case we will contact you as soon as possible, you may choose what to do from the following suggests:
(1) If the goods will arrive in a week, you may choose to wait for the goods;
(2) You may change the look or color of the items;
(3) You may reselect the same or lower price product. If you exchange for a cheaper item, the remaining balance will be refunded to your credit card;
(4) You may cancel the order;
(5) You may discuss your own idea with our customer service.
Payment questions:
1. How do I pay for my order? Do I have many choices?
We accept payment via paypal and Credit Cards now. At present, we can accept Master Card, Visa Card, American Express Card, JCB card.
With credit cards, you can make payment quickly and securely online.
There are many Advantages with using Credit Cards Online Payment:
(1) Payment can be done directly and immediately after submitting the order.
(2) You don't need to share any of your confidential financial details with our website. The payment process is well under control and protection.
2. Why can't I use the card normally?
(1). Your debit card is out of the available scope of the bank.
(2）. Online payment feature of your debit card has not yet been opened.
(3）. There is no sufficient fund in your card.
(4）. The card number or password you entered is incorrect.
(5）. The ID card number you entered is incorrect.
(6）. The data transmission of bank system is abnormal.
(7）. Network Interruption.
(8）. The amount of payment is unequal to the item price.
(9）.If your VISA, MASTER or JCB card is effective, the main reason which caused your card can't work normally is that you haven't done the 3D verification.
The 3D verification is a free service provided by the credit card company to guarantee the secure online shopping for customers.
You can directly call your issuing bank to ask them to add this kind of service for you.
PS: In terms of VISA card, this service is called verified by visa service; In terms of MasterCard and JCB card it is called MasterCard secure code service and J cure service.
Actually this will provides you with one secure code to guarantee your personally use of this card in order to avoid the occurrence of fraud.
After sale Questions:
1. Instructions for Returning Faulty Goods
Before returning goods, please contact us first to discuss the issues you are having. Normally it will take 2 weeks to return goods to us by Post Office.
2. How to Cancel an Order before Payment and after Payment?
(1) Cancellation before payment If you have not paid for your order, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order just because you checked out your cart online.
(2) Withdrawing an order after payment If you have placed an order and you have paid, and you want to cancel, please contact us as soon as possible. Once we have shipped your item, we cannot cancel it. If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes. If the goods have already been delivered, we can’t cancel or change the order. If you want to cancel an order because you are adding further products, but not cancelling the previous items, you can simply place another order and tell us. We will ship them together. If the order is in an early processing stage, you may be able to change your mind and cancel the total order. You can ask for a refund or keep your payment as a credit.
3. Policy of Refund, Maintenance and Replacement
We will try our best to make sure the products shipped to our customers are in the best condition
(1) Refund We will issue you a FULL REFUND once we have received the product in question. However, you have to pay for the initial and return shipping charges. And we are not responsible for returned products lost in post. Our website cannot give a full refund for quality problems such as:
"I have changed my mind on this product."
"The product is not what I'd imagine it to be."
"I don't like this product after I have received it."
We will deduct 15% handling fee based on your order total amount and give you a partial refund.
You cannot change or return the product if you don’t like the size and the color. Please choose the right size and color carefully before purchasing.
(2) Maintenance We offer special promotional price for our products and they are special offers, so you need to ship them back to us directly to get your problem fixed.
(3) Replacement We offer replacement policy in the condition that there are some obvious quality problems of the items If you wish to replace your "unworn" footwear within 14 days of receiving your order, you can come to our live support or send us an email and we will tell u how to solve the problem. You can choose a replacement of the same product or product of the same value. We will ship a new item to you once we get the item in question. However, you have to pay for the original and return shipping charges. And we are not responsible for returned products lost in post.
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